golfessentials.in will exchange or refund merchandise in new, unused condition that has been purchased through our website within 10 days of product receipt, accompanied by the original sales receipt. You may avail a full refund of the purchase price if the item is considered fit for resale. Original packaging must be returned with the product for a refund. On evaluation, if we believe that the product cannot be resold as a new product by us, refunds may be lesser than your purchase price or denied entirely. In case the package is damaged on receipt, you must mention the same on the receiving letter and report it to us immediately along with an image of the damaged product.
Exceptions and Exclusions
golfessentials.in reserves the right to limit or refuse the return of certain merchandise, such as:
- Any product purchased through our 'Special Order' option
- Any product where the warranty has been registered
- Customised equipment and apparel
- Assembled or altered components
- Packs of socks that have been opened
- Packs of gloves that have been opened
- Packs of underwear or baselayers that have been opened
- Blister packs that have been opened
- Free goods, received as part of a promotional offer or a sale
Return shipping costs can only be refunded where we have sent the wrong goods in error. We recommend that you use a reputable courier company. We cannot accept responsibility for the returned goods until a member of our staff has signed for receipt of the goods.